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Cambridge CELTA in June 2024

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Airport Couriers

The role requires you to meet groups at Airports and Stations and escort them to their destination centre. You will be the first person they meet from Concorde International so you must have a welcoming and friendly outlook towards you work.

Person Specification

The main role of a Courier is ensure students whether in a Group or an individual are met at the Airport/Docks or Train Station and are shown to the correct transport, to be taken to their relevant centre. Couriers are also required to deal with the Immigration Department at the Airports, escorting students and waiting with students on departures until they are handed over to Airport Staff. Couriers have to communicate with Centre Directors and Home Stay Organisers to relay approximate arrival times of students to Centres once they have left the Airport. Often, couriers are the first people to meet our clients and are representing Concorde International. Couriers need to offer a genuine welcome to our valuable clients and be prepared to assist when any concerns on arrival.

Requirements

Concorde International
  • Must be polite, enthusiastic, good time keeper and able to deal with situations calmly and professionally.
  • Aged 18+ and fluent in English.
  • Eligible to live and work in the UK (we cannot assist in any way with work permits or visas)
  • Willingness to work unsociable hours, including weekends
  • Previous experience of working with children or teenagers
  • Previous experience of working as a Courier
  • Energetic and healthy
  • Flexible and able to work in a team
  • Able to speak a second language
  • Have a car to take you to and from work.
  • Have a recent DBS Check (formerly CRB)
  • Knowledge of the locations you are applying to work.

Job Description

Concorde International

General Duties

  • Welcoming new students at the Airport (Meet and Greet).
  • Communicating with Coach/Taxi Drivers to arrange pick up and drop points for students.
  • Checking Students paperwork to check they board the correct coach to their designated Centre.
  • Contacting Centres to inform them of approximate times of arrival of students.
  • Ensure no luggage is left at the Airport, or on the coach on departures.
  • Providing welfare for students who come without a Group Leader (’individual’ students) and reporting potentially harmful situations.
  • Ensure our younger students are passed to the correct Airport Staff on their departure.
  • Ensuring students are monitored and safe at all times.
  • If travelling on the coach with the students, you will be required to help the coach driver unload the luggage on arrival at the centre, or at the Airport on a departure.
  • You may be required to distribute identity badges to some students depending which centre they are going to.
  • Liaise with Head Office to ensure you have the up to date information for each arrival/ departure.

Maintaining Standards

  • You will perform your duties in a professional manner and dress appropriately for your position.
  • You will behave appropriately as an example to younger people.
  • You will familiarise yourself with, understand, and adhere to Concorde International’s Child Protection Policy. These will be made available to you once employment has been confirmed.
  • Flexibility and common sense are fundamental attributes for this position.

Unsociable Hours at Peak Periods

  • Concorde International operate a number of Summer Schools each June, July and August and these are our peak times. However, we welcome students throughout the year and consequently courier work is ongoing.
  • Most of our students arrive on Sundays, Tuesdays and Wednesdays and these would be your main working hours. Arrivals and Departures can be at any time of day which can involve working long and unsociable hours during peak times.
  • We cover London airports (Heathrow, Gatwick, Stansted and Luton) and Bristol airport in July on Wednesdays.

Remuneration

Concorde International
  • £11.50 per hour, paid from time you leave home and back again
  • Food allowance when working more than 8 hours in one shift
  • Travel expenses to and from airports
  • Mobile phone allowance

Equal Opportunities

Concorde International

Concorde International is an equal opportunities employer and does not discriminate on the basis of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion in the allocation of duties between employees employed at any level with comparable job descriptions.

If you are applying from outside Europe, please note that Concorde International is unable to assist in any way with work permits or visas.

Safer Recruitment

Concorde International

As part of our Safer Recruitment policy all applicants need to provide a full employment history (explaining any gaps) and minimum two referees whom we will contact directly. Each applicant will also undergo an Enhanced Disclosure and Barring Service (DBS) check which will identify any recent and historic criminal records, police cautions (even if deemed as ‘spent’) and this will be taken in to consideration for our final decision on suitability for recruitment. We will process your DBS through our external providers, Civil and Corporate.

Data Protection Consent Form

In order to process your application we need your consent to process the data you have given us. Please complete the Staff GDPR Form giving us your consent.

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