Concorde International Policies
Health And Safety Advice
Concorde takes great care to ensure the health and safety of all students. Our experienced Welfare Officers are always available and able to assist with any problems, and advise how medical issues are handled in the UK.
Concorde also has a number of staff who can speak to students in their own language if an issue is difficult to explain in English. Current staff speak Chinese, Japanese, Spanish, Italian, Korean, Portuguese, French.
Students with SEND/mental and physical issues
Concorde is a small, friendly school and we are experts at helping students who are anxious at being abroad for the first time. However, we do not have the facilities or staff to accept students with significant mental or physical impairments. Please ask us before booking and we will assist in every way we can.
Discipline And Exclusions
Please check enrolment forms for details regarding unacceptable behaviour. Concorde does not tolerate abusive behaviour or bullying and students may be excluded or expelled should they be found to have behaved unacceptably.
Concorde is also legally obliged to report non-attending visa students to UKBA and the Home Office for poor attendance on courses.
If there is anything you are unhappy with please tell us – we cannot help you if we do not know about a problem. Your welcome pack will tell you which member of staff you should speak to depending on the nature of the problem. If you are not sure then your teachers will help you. We will make every effort to ensure that you are happy with all of our services.
In the unlikely event that a problem cannot be resolved then we will refer you to the English UK ombudsman. They are independent from Concorde and we have to accept their decision on any complaint.
Number of complaints referred to English UK since 2002: ZERO
Copies of inspection reports are available on request.